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Shipping & Policies

Shipping & Policies

Copyright Notice

 Copyright © 2010 Muscleintensity.com. All rights reserved • Designated trademarks and brands are the property of their respective owners.
 
 Privacy and Security Policy
MuscleIntensity.com Inc. collects personal information you give us when you visit our site; contact MuscleIntensity.com Inc. by mail, phone or e-mail; fill out requests for information through our advertisements and promotions; and/or request our e-mail newsletters. We collect only personally identifiable information that you provide to us such as: name, address, phone number, e-mail address and for orders, shipping and billing, and any information you may volunteer, such as survey information.
The information we collect is used to better serve our customers by making their online visits more enjoyable. We do so by responding to your requests, modifying areas that need to be improved upon, customizing your shopping experience and communicating with you for marketing purposes (such as providing you with special offers and notifying you of new product launches). We also use the information provided for shipping and billing purposes, we use non-personal information, technical data and information collected by third parties for internal business and marketing purposes, and to monitor site security.
 MuscleIntensity.com Inc. does not share customer information.
If you wish to have your name removed from a mailing list or wish to correct or update personal information call us at (800) 474-8281 or contact us at support@muscleintensity.com . We will process your request promptly, but please note that you may receive additional contacts before your request takes effect. We regret any inconvenience this may cause.
 
 Consumer Agreements
The products and the claims made about specific products on or through this site have not been evaluated by Muscleintensity.com or the United States Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem.
 Not responsible for typographical errors or misprints. Product availability, pricing, and promotions are subject to change without notice.
 
 Shipping & Delivery
We use United States Postal Service and UPS for our shipping. Orders from domestic customers over $175 are shipped free.  On all other orders, you pay the actual shipping charge based upon weight.  This charge is added to your order.  Muscleintensity.com Inc. wants you to enjoy our products right away, so as soon as payment is confirmed and received, your order is shipped. 
If you provide an incorrect address or for any reason your order is re-routed by the shipping company, there will be an additional $10 charge. 
If you have any questions please feel free to call us at (800) 474-8281, or contact us at support@muscleintensity.com
 ALWAYS MAKE SURE YOUR ORDER INFORMATION, INCLUDING YOUR SHIPPING ADDRESS, IS CORRECT.
 
 International Shipping Information
Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs Office to see if your country permits the shipment of our products to your country.
If the package is seized by Customs for any reason and we do not receive the package back, we will not issue you a refund. If we do receive the package back after being seized and the products are in perfect condition, we will credit you the product cost, but you are still responsible for the shipping charges.
 Prepayment is required. Payment must be by PAYPAL ONLY.
 You pay shipping charges based on the weight of the package and the destination. The free shipping does not apply to international orders.
 Please allow 2 weeks for delivery by International Airmail.
IMPORTANT: This does not include any time that your country's Customs office may hold the package which happens frequently. If you have not received your package after the allowed period, check with your Customs office (if possible) to track it down. You can choose to have your order shipped by USPS or UPS Worldwide Saver service for faster delivery (two or three days) if you would like. This shipping charge, if available for your destination, will be displayed when you view your shopping cart contents.
If you choose UPS Worldwide Saver or USPS shipping service, you will be emailed a URL that can be used to track your shipment.
You are responsible for any duties or taxes that may apply. We do not collect any duties or taxes from you and do not know how much they will cost you. Check with your own country. We report the exact amount of the sale on the Customs form.
For a description of the package contents on the Customs form, we claim "Food supplements - for personal use only".
All prices are listed in US currency.
We reserve the right to decline an order for any reason.
 
 Local Shipping
MuscleIntensity.com Inc. provides convenient local delivery in Sarasota, Florida.  Whether you place your order online or call us at (800) 474-8281, as soon as payment is fully received, we will schedule your local delivery.  Orders received with payment confirmation before 3pm will be delivered the same day.  Orders after 3pm with payment confirmation will be scheduled for next day delivery.
Orders from Sarasota over $200 are shipped free.  On all other orders, there is a charge of $14.95. Deliveries are made daily Monday through Friday from 3pm to 7pm.  If the customer is not at home, the driver will leave the package with prior approval and special instructions.  If the address provided is incorrect, an additional $10 fee will be charged to this order regardless of the total amount of that order. 
 If you have any questions please feel free to call us at (800) 474-8281 or contact us at support@muscleintensity.com .
 ALWAYS MAKE SURE YOUR ORDER INFORMATION, INCLUDING YOUR SHIPPING ADDRESS, IS CORRECT.
 
Return Policies
MuscleIntensity.com Inc. will accept returns only on unopened items and only on items that have received our prior authorization. Call (800) 474-8281 or contact support@muscleintensity.com for authorization to return a product purchased.  Muscleintensity.com Inc will provide an in-store credit only on returns minus a 25% restocking fee will apply. There will no refund on delivery or shipping charges. No product returns will be accepted after 30 days. The only exception to this policy involves products shipped to you as a result of error by MuscleIntensity.com Inc.
 
Ordering and Payment
 ORDERING

You can order your items online at any time. Don't feel comfortable ordering products online? No problem! You can call us at (800) 474-8281 between 1pm and 6pm EST, Monday through Friday; or FAX your order to (941) 328-9072. No COD, no APO orders at this time.

Payment Options

  • MuscleIntensity.com Inc. accepts your credit card (VISA, MasterCard, American Express or Discover), Paypal.

Items are shipped once payment is received.

Changing an Order

  • If you need to cancel or change your order, contact Customer Service or call (800) 474-8281.   Please include the order number of the item that you would like to cancel to ensure accuracy.
  • Please note, if your order has already been taken and the payment processed, you may not be able to cancel or modify it.
  • ll apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.
 

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